1. Before payment, please make sure that your miners and voltage is compatible with the product. If you have any questions, contact the support team for details.

2. Neominer accepts a wide range of payment methods for global convenience. These include bank wire transfers (T/T) and cryptocurrency payments with USDT or BTC.

3. If you prefer to pay via bank wire transfer or cryptocurrency, please contact us through email: contactneominer@gmail.com for further assistance in completing your order.

4. Transactions completed through cryptocurrency are typically processed immediately. However, payments made by bank transfer or others may experience delays.

5. Payment security checklist:

5.1. Ensure the payment URL is correct and belongs to the www.neominer.shop domain.

5.2. Verify that communication emails are sent from contactneominer@gmail.com email address.

5.3. If contacting us through WhatsApp or Wechat, ensure you are connecting via the official website.

6. For detailed payment methods information, please refer to the following table.

Wire transfers (T/T)

Account NO.:
6214 8321 9973 8365
(CHINA MERCHANTS BANK)

Crypto Currency Payment(USDT)
USDT (TRC20):
Start with:
TKbYTS9H9i

End with:
WrnxrXVykb

1. Shipping Warehouses: Neominer operates official warehouses in Shenzhen and Hong Kong.

2. Shipping Methods: we offers a variety of trade agreements including EXW, FOB, DAP, and DDP. The shipping method is determined based on the destination’s proximity to our warehouse and the required delivery speed. Available shipping methods include courier, air freight, sea freight, and land transport. Please contact contactneominer@gmail.com
for specific shipping methods and trade agreements.

3. Shipping Time: Due to product production cycles, shipping methods, destinations, potential customs inspections, and the risk of shipping delays, the shipping time ranges from 5 to 7 work days after payment.

4. Shipping Costs: Shipping costs vary based on the product’s weight, the method of shipment, and the destination. For Most region, the official online store can provide a freight quote. For other regions, please contact contactneominer@gmail.com
to confirm.

After shipping a product order, Neominer shall provide a tracking number or link for easy tracking of logistics progress.

Import Duties: For non-DDP trade agreements, import duties vary by country or region. Please confirm the shipping details of your product with the email: contactneominer@gmail.com and check with customs for duty rates.

We help reduce your tax by making a lower invoice. However, customs clearance costs are borne by you. Citizens should pay import duties to the customs according to law based on different customs policies of various countries and regions. Please note that the tax is not collected by Neominer but by local customs.

When you receive your shipment, please inspect all packages for items such as power supplies, manuals, cables, or any applicable accessories for the product(s) ordered. Please be sure to save the box, the outer shipping carton (when applicable), and all packing material, in the unlikely event that you’ll need it for a return shipment. Insurance is not included in the price of the machine.

In the case that the customer has purchased insurance service, if the machine is lost, the insurance company will provide corresponding compensation service.